Refund policy

RETURN & REFUND POLICY

Last Updated: September 11, 2026

At DEVLX, every order is carefully packed and checked before dispatch. We want you to receive your fragrance in perfect condition.

Please read the following policy carefully before placing an order.

1. RETURN ELIGIBILITY

DEVLX accepts returns only in cases where the product is:

Received damaged
Received broken or leaking
Incorrect product received
Significantly defective or damaged during delivery

To be eligible for a return or replacement, you must contact us within 48 hours of delivery.

Products must be returned in their original condition and packaging wherever applicable.

2. NON-RETURNABLE PRODUCTS

For hygiene, safety, and product-quality reasons, we generally do not accept returns for:

Perfumes that have been opened or used
Products where the seal has been broken
Products damaged after delivery due to customer handling
Products returned without the original packaging
Products purchased incorrectly due to a change of mind
Products where the customer simply does not like the fragrance
Products with normal fragrance preferences or subjective scent differences

Once a fragrance has been opened or used, we cannot guarantee that it has remained in its original condition and therefore may not be eligible for return.

3. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, leaking, broken, or contains an incorrect product, please contact our support team within 48 hours of delivery.

For verification, we may require:

Order number
Registered email address or phone number
Clear photographs of the package
Clear photographs of the product
A short video showing the package and product condition, where necessary

This information helps us verify the issue with our shipping and fulfillment team.

4. UNBOXING VIDEO

For damaged, leaking, broken, or incorrect orders, an unboxing video is strongly recommended.

The video should clearly show:

The unopened package
The shipping label
The condition of the package
The product while being removed from the package

An unboxing video can help us investigate delivery-related damage more efficiently.

However, the absence of an unboxing video does not automatically determine the outcome of a claim. Each case may be reviewed individually.

5. APPROVED RETURNS

If your return request is approved, DEVLX will provide instructions regarding the return process.

Do not send a product back to us without receiving return instructions from our support team.

Depending on the situation, we may provide:

A replacement product
A refund
Another appropriate resolution

The resolution will depend on the nature of the issue, product availability, and verification of the claim.

6. REFUNDS

Once an eligible refund is approved, the refund will be initiated to the original payment method or another suitable method agreed upon by DEVLX where applicable.

After the refund is initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

DEVLX is not responsible for delays caused by external payment providers or banking institutions.

7. SHIPPING CHARGES

Original shipping charges may not be refundable unless the return is due to an error attributable to DEVLX or another circumstance where a refund of shipping charges is required by applicable law.

For approved return cases, DEVLX may provide return-shipping instructions depending on the circumstances of the case.

8. ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may not be possible.

If an order has already been dispatched, you may contact our support team to request a cancellation or return, subject to the terms of this policy.

9. WRONG OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information when placing an order.

DEVLX is not responsible for delays, failed deliveries, or additional shipping charges resulting from:

Incorrect address
Incorrect phone number
Incorrect email address
Missing apartment or house information
Incorrect PIN/postal code
Customer unavailability
Refusal to accept delivery

If a shipment is returned to us because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery.

10. EXCHANGE POLICY

DEVLX does not generally provide exchanges simply because a customer changes their mind or does not prefer the fragrance after receiving it.

If the product is defective, damaged, leaking, or incorrectly supplied, please contact us within the applicable claim period so that we can review the issue.