Shipping policy
SHIPPING POLICY
Last Updated: September 11, 2026
At DEVLX, we work to ensure that your fragrance reaches you safely and on time. Please read the following shipping policy before placing your order.
1. ORDER PROCESSING
Orders are generally processed and prepared for dispatch within 3–5 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, product launches, promotional campaigns, or periods of unusually high order volume, processing may take additional time.
2. SHIPPING TIME
After your order has been dispatched, delivery generally takes approximately:
3–7 business days within India.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, operational delays, or other circumstances outside our control.
Remote and certain serviceable locations may require additional delivery time.
3. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
From time to time, DEVLX may offer promotional shipping benefits such as free shipping or discounted shipping.
Such offers may be subject to specific conditions and promotional periods.
4. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided through the email address or phone number associated with your order.
You can use the tracking information provided to monitor the status of your shipment.
If you experience an issue with your tracking information, contact:
Please include your order number when contacting us.
5. DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts depending on their operational procedures.
Please ensure that someone is available to receive your package when delivery is attempted.
If a shipment cannot be delivered because the customer is unavailable, refuses delivery, provides incorrect information, or otherwise prevents delivery, the shipment may be returned to the sender.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate delivery information at checkout.
Please carefully verify:
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Full name
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Complete shipping address
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Apartment/house number
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City
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State
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PIN code
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Active phone number
DEVLX is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If a package is returned to us because of incorrect or incomplete information, additional shipping charges may apply for re-delivery.
7. DELAYED SHIPMENTS
Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur because of:
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Courier operational issues
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Weather conditions
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Public holidays
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High order volumes
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Transportation disruptions
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Remote delivery locations
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Natural events
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Government restrictions
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Other circumstances outside our reasonable control
If your order appears significantly delayed, please contact our support team so that we can assist with the shipment.
8. DAMAGED PACKAGES
Please inspect your package when it arrives.
If the package appears seriously damaged, leaking, or tampered with, we recommend documenting the condition before opening it.
For damaged or leaking products, contact us within 48 hours of delivery at:
Please provide your order number along with clear photographs and, where possible, an unboxing video.
Further information regarding damaged products is available in our Return & Refund Policy.
9. LOST SHIPMENTS
If your order appears to have been lost during transit, please contact us with your order number and tracking information.
DEVLX may coordinate with the relevant courier or logistics provider to investigate the shipment.
Resolution may depend on the outcome of the courier investigation and applicable circumstances.
10. INTERNATIONAL SHIPPING
Unless specifically stated on the product or checkout page, DEVLX currently focuses on shipping within India.
If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, taxes, and other international shipping requirements will be communicated where applicable.
11. SHIPPING RESTRICTIONS
Certain locations or addresses may not be serviceable by our logistics partners.
If your address cannot be serviced, we may contact you to request an alternative address or provide an appropriate resolution.
12. CONTACT US
For shipping-related questions, contact our team:
DEVLX
General Support: support@devlx.shop
Service: service@devlx.shop
Order Tracking: tracking@devlx.shop
Please include your order number whenever contacting us regarding an existing order.
13. POLICY CHANGES
DEVLX may update this Shipping Policy from time to time to reflect changes in our shipping operations, logistics partners, services, or applicable requirements.
Any updates will be published on this page with a revised Last Updated date.
DEVLX
BOLD IDENTITY. UNFORGETTABLE IMPRESSION.